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Contact Information
Home Setup
Here you'll find everything you need to care and maintain your new home at Circle.
Table of Contents
Home Setup Checklist
To help you get ready for your move, here’s a checklist with some helpful recommendations:
Care and Maintenance
Best practices for your New Home Warranty Period (2-5-10)
Following the information below will help you from voiding parts of your home warranty
Best Practice
- Do report any deficiencies to the Warranty team in a timely manner.
- Do read all operational manuals and guides, as well as your Homeowner's Manual
Avoid the Following
- Please don’t try to repair warrantable items yourself or with third party contractors before contacting the Warranty team.
- Please don’t replace any parts such as taps, faucets, or alter any electrical work in the suite until the end of the related warranty coverage.
- Please don’t use abrasive materials on any surface in your home.
- Please don’t ignore dusty filters, overflowing condensate pans, and clogged drain lines as these may result in potential water leaks.
Additional Tips on Caring for Your Suite
Table of Contents
Best practices for your New Home Warranty Period (2-5-10)
Following the information below will help you from voiding parts of your home warranty
Best Practice
- Do report any deficiencies to the Warranty team in a timely manner.
- Do read all operational manuals and guides, as well as your
Homeowner's Manual.
Avoid the Following
- Please don’t try to repair warrantable items yourself or with third party contractors before contacting the Warranty team.
- Please don’t replace any parts such as taps, faucets, or alter any electrical work in the suite until the end of the related warranty coverage.
- Please don’t use abrasive materials on any surface in your home.
- Please don’t ignore dusty filters, overflowing condensate pans, and clogged drain lines as these may result in potential water leaks.
Additional Tips on Caring for Your Suite
BC Hydro Services
In your new home at Picasso Galleria, the monthly strata fee includes gas for the range and the domestic hot water supply. The electricity of each suite is individually metered by BC Hydro. You can apply for a new account through the BC Hydro automated service line or online.
BC Hydro Automated Service Line
Phone:
604-224-9376BC Hydro Online Service
Website:
http://www.bchydro.com/moving
Novus Home Services
Most Concord communities are equipped with Novus Communications, offering hardwired fibre connections directly in Concord buildings. Novus provides the nation’s fastest internet, crystal-clear HDTV, and a value-packed home phone option.
To apply for Novus' Home Services
Phone:
604-707-6755(9AM-6PM, Monday - Friday)
Email:
sales@novusnow.caFor Customer Service / Technical Support:
Phone:
604-642-6688(7AM-1PM, 7 days a week including stat holidays)
Email:
sales@novusnow.caAre you planning to put your unit up for rent?
We have some listed recommendations below for you to consider, based on either Full-Service or Self-Service.
* If you are renting out your suite, we recommend ensuring that your tenants have proper tenant insurance coverage in place prior to their move-in.
Full-Service Rental Management
Prompton Real Estate Services has years of experience and success in providing our local and international clients professional full-service rental management and resale guidance in the Greater Vancouver area.
Contact Prompton Services
Phone:
604-899-2333Email:
info@prompton.bc.ca
Self-Service Rental Management
liv.rent is a trusted rental platform designed to simplify the rental process for both tenants and landlords. It’s an all-in-one, simple and convenient mobile platform that securely digitizes every step of the rental process.
Download Now
Tenant Screening Made Easy
To find the perfect tenant for your suite, consider these steps:
- Credit Check: A quick way to confirm their financial reliability.
- Landlord Reference: A great way to hear about their past rental experience.
- Employment Verification: Ensures they have stable income for long-term success.
- Bank Statements: A quick glance at savings shows financial security.
- Photo ID: Helps protect against fraud and keeps things secure.
These simple steps will give you peace of mind and help you find a trustworthy and high-value tenant!
Managing Your Suite as a Landlord
Here are some helpful tips to ensure a smooth rental experience for both you and your tenant:
Picasso Collection
North Tower
8671 Hazelbridge Way, Richmond BC, V6X 0W9West Tower
3328 No.3 Road,Richmond BC, V6X 0X1
South Tower
8611 Hazelbridge Way, Richmond BC, V6X 0W8Picasso Collection
North Tower
8608 Hazelbridge Way, Richmond BC, V6X 0W2South Tower
8555 Capstan Way, Richmond BC, V6X 0W1North Tower
West Tower
South Tower
Da Vinci Collection
North Tower
8608 Hazelbridge Way, Richmond BC, V6X 0W2South Tower
8555 Capstan Way, Richmond BC, V6X 0W1North Tower
South Tower
The Galleria Experience
Your home includes an exclusive amenity experience, from indoor swimming pool, yoga studio, gym and more.
*Rendering is for illustrative purposes only and may not accurately represent the final product. The design, layout, and features shown are subject to change or modification without prior notice. Concord Pacific reserve the right to make alterations based on design updates, regulatory requirements, or other factors.
Picasso Amenities
*All illustrations reflect the artist's and architect's interpretation of the project and do not take into account the neighbouring buildings, physical structures, streets and landscape.
Da Vinci Amenities
Available Picasso Galleria features are
Key items are located at
South Tower
8611 Hazelbridge Way
Concierge G/F Lobby
Parcel Lockers
Mailboxes G/F Lobby
Grocery Pick-Up Room
North Tower
8671 Hazelbridge Way
Parcel Lockers
Mailboxes G/F Lobby
Garbage & Recycling Room (P1)
West Tower
3328 No.3 Road
Parcel Lockers
Mailboxes G/F Lobby
Understanding Strata Community
Living in a strata community means being part of a shared living environment where different roles and responsibilities help maintain and manage the property. Understanding these roles will help you navigate strata living with confidence.
Additional Staff Information
Important Points of Contact for Homeowners & Residents
When reporting issues or seeking assistance, it’s essential for homeowners and residents to know where to direct their inquiries. Understanding the right point of contact ensures a quicker and more effective resolution to any concerns.
Ensuring a Well-Functioning Strata Community
Clearly understanding the roles and responsibilities within your strata community helps maintain a well-organized and efficient living environment. Knowing who to contact for specific concerns ensures timely issue resolution, effective communication, and a more seamless strata living experience.
New Home Warranty
- Your home comes with a 2-5-10 year New Home Warranty coverage
- You will receive a brochure from the warranty provider, Travelers New Home Warranty, outlining the coverage
- The warranty coverage begins on the initial Warranty Commencement Date of your suite
- A Warranty Commencement Date Certificate will be completed during the key handover
- Once your suite is registered, the Home Warranty Certificate outlining the expiry of the applicable warranty coverage will be sent to you by the third-party New Home Warranty Provider. Please take the time to review the expiry dates listed in this document.
2-5-10 Home Warranty Coverage
Warranty Period
Coverage
First 12 Months
- Coverage for any in-suite defects in materials and labor
First 24 Months
- Defects in materials, labor, and design supplied for:
- The electrical, plumbing, heating, ventilation, and air conditioning delivery and distribution systems
- The exterior cladding, caulking, windows and doors that may lead to detachment or material damage to the new home
5 Years: Building Envelope Warranty
- Covers defects in the building envelope of a new home
- Including a defect which permits unintended water penetration such that it causes, or is likely to cause, material damage to the new home
- The exterior cladding, caulking, windows and doors that may lead to detachment or material damage to the new home
10 Years: Structural Defects
- Any defect in materials and labour that results in the failure of a load bearing part of the new home
- Any defect which causes structural damage that materially and adversely affects the use of the new home for residential occupancy
In-suite service requests may be submitted through the Developers's Online Portal by the owner or authorized agent.
Developer's Warranty
Please note that certain items are not covered under the NEW home warranty.
A few examples of these exclusions include:
- Weathering, normal wear and tear, deterioration or deflection consistent with normal industry standards.
- Normal shrinkage of materials caused by drying after construction.
- Any damage to the extent that it is caused or made worse by an owner or Third Party.
- Failure of an owner to take timely action to prevent or minimize loss or damage, including the failure to give prompt notice to Travelers Insurance Company of Canada of a Defect or discovered loss or a potential Defect or loss.
- Accidental loss or damage from acts of nature including, but not limited to, fire, explosion, smoke, water escape, glass breakage, windstorm, hail, lightning, falling trees, aircraft, vehicles, flood, earthquake, avalanche, landslide, and changes in the level in the underground water table which are not reasonably foreseeable by the builder.
- Any defect in, or caused by, materials or work supplied by anyone other than the builder or its employees, agents, or sub-contractors.
- Changes, alterations, or additions made to the new home by anyone after initial occupancy, except those performed by the builder or its employees, agents, or sub-contractors under the construction contract or sales agreement, or as required by Travelers Insurance Company of Canada.
- Damage caused or made worse by the failure of an owner to take reasonable steps to mitigate any damage.
Table of Contents
Emergencies
For any life-threatening emergencies such as fire, medical emergencies, and security risks – please contact 911.
For Power Outages & Electrical Emergencies (BC Hydro)
Phone:
1-888-769-3766For Gas Leaks & Gas Door Emergencies
Phone:
1-800-663-9911Poison Control Center
Phone:
604-682-5050Phone:
604-682-2344Earthquake, Flood, Dangerous Goods Spills, Tsunami
Phone:
1-800-663-3456For in-suite emergencies such as pipe bursts, complete heating/cooling loss, gas leaks
Contact the above (if applicable) and then your Concierge for immediate support. If you cannot reach your concierge or if it’s during after-hours, emergencies should be reported to the Rancho 24 Hours Customer Line:
Phone:
604-684-4508Main Contact Information List
Appliance Warranty Providers
Strata & Building Management Contact Information
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