Download PDF
Roles & Responsibilities
Roles & Responsibilities
Here you'll find everything you need to care and maintain your new home at Circle.
Table of Contents
Home Setup Checklist
To help you get ready for your move, here’s a checklist with some helpful recommendations:
Care and Maintenance
Best Practice
- Do read all operational manuals and guides, as well as your Homeowner's Manual
Avoid the Following
- Please don’t use abrasive materials on any surface in your home.
- Please don’t ignore dusty filters, overflowing condensate pans, and clogged drain lines as these may result in potential water leaks.
Tips on Caring for Your Suite
Best Practices
- Opening windows and doors periodically.
- Turning on your kitchen hood fan while cooking.
- Cleaning your grease filters in the kitchen hood fan (we recommend once a month).
- Leaving your bathroom door open to circulate air flow.
Did you know? Your main bathroom exhaust fan is programmed to run 24/7 on low speed! Keep this fan in working order by periodically cleaning the exhaust fan grill.
Featured Videos
Best Practices
- Periodically check and tighten the kitchen faucet sprayer to avoid water leakage.
- Don’t tamper or hang anything on the sprinklers in your suite, as doing so can result in a major flood incident.
- Don’t leave water unattended, especially when doing water tests in the suite.
- Using High Efficiency Detergents for your laundry prevents water back-up from excessive suds.
Featured Videos
Best Practices
- Maintaining the in-suite fan coil unit is the responsibility of the homeowner.
- Filters should be changed at minimum twice a year. Your concierge and strata manager may have further information for you.
- Ensure proper settings are in place for your Smart Thermostat.
- Pairing your Smart Thermostat to the Smart Sensors will help you utilize all features of your Smart Thermostat for comfortable living. Please note – Internet and ecobee App are needed for this step!
Manual PDF Link
Smart Thermostat
Best Practices
- Overloading the dryer may cause damp clothing at the end of the drying cycle. Excessive overloading may also damage the machine.
- Clean the dryer’s inner lint filter between each load and empty the upper secondary lint trap once lint begins to accumulate.
Best Practices
Do not cover, remove, or deactivate your smoke detectors.
- Your Smoke & Carbon Monoxide detectors are all hard wired with a battery backup.
- Beeping of your Smoke & Carbon Monoxide detectors may require you to change the batteries.
Manual PDF Link
Smoke/Carbon Detector Manual
Best Practices
- Do ensure that your fan coil is maintained properly through filter changes, drain line inspections, and emptying of the condensate pan.
Video Guide: Opening Your Fan Coil Access Panels
Table of Contents
Best practices for your New Home Warranty Period (2-5-10)
Following the information below will help you from voiding parts of your home warranty
Best Practice
- Do report any deficiencies to the Warranty team in a timely manner.
- Do read all operational manuals and guides, as well as your
Homeowner's Manual.
Avoid the Following
- Please don’t try to repair warrantable items yourself or with third party contractors before contacting the Warranty team.
- Please don’t replace any parts such as taps, faucets, or alter any electrical work in the suite until the end of the related warranty coverage.
- Please don’t use abrasive materials on any surface in your home.
- Please don’t ignore dusty filters, overflowing condensate pans, and clogged drain lines as these may result in potential water leaks.
Additional Tips on Caring for Your Suite
Best Practices
- Opening windows and doors periodically.
- Turning on your kitchen hood fan while cooking.
- Cleaning your grease filters in the kitchen hood fan (we recommend once a month).
- Leaving your bathroom door open to circulate air flow.
Did you know? Your main bathroom exhaust fan is programmed to run 24/7 on low speed! Keep this fan in working order by periodically cleaning the exhaust fan grill.
Featured Videos
Best Practices
- Periodically check and tighten the kitchen faucet sprayer to avoid water leakage.
- Don’t tamper or hang anything on the sprinklers in your suite, as doing so can result in a major flood incident.
- Don’t leave water unattended, especially when doing water tests in the suite.
- Using High Efficiency Detergents for your laundry prevents water back-up from excessive suds.
Featured Videos
Best Practices
- Maintaining the in-suite fan coil unit is the responsibility of the homeowner.
- Filters should be changed at minimum twice a year. Your concierge and strata manager may have further information for you.
- Ensure proper settings are in place for your Smart Thermostat.
- Pairing your Smart Thermostat to the Smart Sensors will help you utilize all features of your Smart Thermostat for comfortable living. Please note – Internet and ecobee App are needed for this step!
Manual PDF Link
Smart Thermostat
Best Practices
- Overloading the dryer may cause damp clothing at the end of the drying cycle. Excessive overloading may also damage the machine.
- Clean the dryer’s inner lint filter between each load and empty the upper secondary lint trap once lint begins to accumulate.
Best Practices
Do not cover, remove, or deactivate your smoke detectors.
- Your Smoke & Carbon Monoxide detectors are all hard wired with a battery backup.
- Beeping of your Smoke & Carbon Monoxide detectors may require you to change the batteries.
Manual PDF Link
Smoke/Carbon Detector Manual
Best Practices
- Do ensure that your fan coil is maintained properly through filter changes, drain line inspections, and emptying of the condensate pan.
Video Guide: Opening Your Fan Coil Access Panels
BC Hydro Services
In your new home at Picasso Galleria, the monthly strata fee includes gas for the range and the domestic hot water supply. The electricity of each suite is individually metered by BC Hydro. You can apply for a new account through the BC Hydro automated service line or online.
BC Hydro Automated Service Line
Phone:
604-224-9376BC Hydro Online Service
Website:
http://www.bchydro.com/moving
Novus Home Services
Most Concord communities are equipped with Novus Communications, offering hardwired fibre connections directly in Concord buildings. Novus provides the nation’s fastest internet, crystal-clear HDTV, and a value-packed home phone option.
To apply for Novus' Home Services
Phone:
604-707-6755(9AM-6PM, Monday - Friday)
Email:
sales@novusnow.caFor Customer Service / Technical Support:
Phone:
604-642-6688(7AM-1PM, 7 days a week including stat holidays)
Email:
sales@novusnow.caAre you planning to put your unit up for rent?
We have some listed recommendations below for you to consider, based on either Full-Service or Self-Service.
* If you are renting out your suite, we recommend ensuring that your tenants have proper tenant insurance coverage in place prior to their move-in.
Full-Service Rental Management
Prompton Real Estate Services has years of experience and success in providing our local and international clients professional full-service rental management and resale guidance in the Greater Vancouver area.
Contact Prompton Services
Phone:
604-899-2333Email:
info@prompton.bc.ca
Self-Service Rental Management
liv.rent is a trusted rental platform designed to simplify the rental process for both tenants and landlords. It’s an all-in-one, simple and convenient mobile platform that securely digitizes every step of the rental process.
Download Now
Tenant Screening Made Easy
To find the perfect tenant for your suite, consider these steps:
- Credit Check: A quick way to confirm their financial reliability.
- Landlord Reference: A great way to hear about their past rental experience.
- Employment Verification: Ensures they have stable income for long-term success.
- Bank Statements: A quick glance at savings shows financial security.
- Photo ID: Helps protect against fraud and keeps things secure.
These simple steps will give you peace of mind and help you find a trustworthy and high-value tenant!
Managing Your Suite as a Landlord
Here are some helpful tips to ensure a smooth rental experience for both you and your tenant:
Reporting Deficiencies: Any in-suite deficiencies must be reported by the landlord directly. Tenants cannot submit deficiency reports on your behalf.
EV Charging Requests: If your parking stall requires EV charging, the request must be submitted to Strata Management by the landlord, not the tenant.
By staying proactive, you’ll ensure a seamless rental experience for both you and your tenant.
Conducting essential maintenance before your tenant moves in can help prevent potential issues and costly repairs in the future.
Key maintenance tasks include:
- Fan Coil Maintenance & Inspection: Replace filters and ensure the fan coil system is in proper working order.
- Caulking the necessary areas to prevent potential water damage and mold growth
- Appliance & Smoke Detector Checks: Verify that all appliances and smoke detectors are functional and up to code.
Setting your tenant up for success will help ensure a positive rental experience. Items to prepare include:
Strata Management Forms: Forms such as the submission of a Form K are required to be completed by your new tenant and submitted to Strata Management.
Tenant Insurance: Confirm that your tenant has obtained proper tenant insurance coverage prior to move-in.
Concierge Assistance: Encourage your tenant to connect with the Concierge to:
- Complete required Strata Management forms.
- Learn how to book building amenities and register for the resident portal.
Building Orientation: Provide a walkthrough of the building, highlighting important areas like parking stalls, storage locker locations, and access points.
Being a Considerate Neighbour: Encourage your tenant to connect with their community and to be a considerate neighbour.
- Follow Strata Rules: Stay updated on guidelines to prevent fines and ensure smooth operations.
- Be Respectful: Keep noise levels low and care for shared spaces.
- Get Involved: Join strata events to build positive relationships with neighbours.
- Promote Friendliness: Small gestures like greeting neighbours create a welcoming atmosphere.
A considerate tenant benefits everyone and adds value to your property.
Picasso Collection
North Tower
8671 Hazelbridge Way, Richmond BC, V6X 0W9West Tower
3328 No.3 Road,Richmond BC, V6X 0X1
South Tower
8611 Hazelbridge Way, Richmond BC, V6X 0W8Picasso Collection
North Tower
8608 Hazelbridge Way, Richmond BC, V6X 0W2South Tower
8555 Capstan Way, Richmond BC, V6X 0W1North Tower
West Tower
South Tower
Da Vinci Collection
North Tower
8608 Hazelbridge Way, Richmond BC, V6X 0W2South Tower
8555 Capstan Way, Richmond BC, V6X 0W1North Tower
South Tower
The Galleria Experience
Your home includes an exclusive amenity experience, from indoor swimming pool, yoga studio, gym and more.
*Rendering is for illustrative purposes only and may not accurately represent the final product. The design, layout, and features shown are subject to change or modification without prior notice. Concord Pacific reserve the right to make alterations based on design updates, regulatory requirements, or other factors.
Picasso Amenities
*All illustrations reflect the artist's and architect's interpretation of the project and do not take into account the neighbouring buildings, physical structures, streets and landscape.
Da Vinci Amenities
Understanding Strata Community
Living in a strata community means being part of a shared living environment where different roles and responsibilities help maintain and manage the property. Understanding these roles will help you navigate strata living with confidence.
Additional Staff Information
Being a good neighbour:
A thriving strata community starts with strong neighbourly connections. Respecting bylaws, participating in events, and embracing shared spaces helps create a welcoming and harmonious place to call home.
A thriving strata community starts with strong neighbourly connections. Respecting bylaws, participating in events, and embracing shared spaces helps create a welcoming and harmonious place to call home.
Strata owners and long-term tenants should understand their legal roles and responsibilities when it comes to their building. There are many items that the Homeowner is eligible for that tenants are not, such as voting at the general meeting, obtaining records from the strata council, and more.
For more information about strata corporation responsibilities, click here
For landlord essentials, click here
Standards & Warranty
Our warranty team is here to help you during your 2-5-10 home warranty period.
For more information, click here
Our warranty team is here to help you during your 2-5-10 home warranty period.
For more information, click here
Customer Care
Our Customer Care team can assist with in-suite items, home setup, and general inquiries. For questions about your home features (e.g., smart thermostats), we recommend reviewing your manuals and online resources before reaching out to our team.
Our Customer Care team can assist with in-suite items, home setup, and general inquiries. For questions about your home features (e.g., smart thermostats), we recommend reviewing your manuals and online resources before reaching out to our team.
Strata Corporation
The strata corporation is a self-governing entity made up of all the owners in the building, created under the Strata Property Act of British Columbia. Its responsibilities include:
- Managing common property and shared assets
- Enforcing bylaws and rules
- Hiring professionals for maintenance and operations
The strata corporation is overseen by the strata council, which is elected annually during the Annual General Meeting.
For more information about strata corporation responsibilities, click here
For more information about strata corporation responsibilities, click here
Strata Council
The strata council represents homeowners and serves as the managing body of the strata corporation. Its responsibilities include:
- Overseeing building operations and finances
- Coordinating with service providers
- Enforcing bylaws and addressing residents' concerns
Only homeowners are eligible to volunteer for the strata council, and members are elected at the Annual General Meeting.
To handle administrative and operational tasks, the council often hires a strata manager. For more information on strata council responsibilities, click here.
To handle administrative and operational tasks, the council often hires a strata manager. For more information on strata council responsibilities, click here.
Strata Manager
The strata manager is a licensed professional from a strata management company who supports the strata council by:
- Handling paperwork and administrative duties.
- Hiring and overseeing service providers for maintenance.
- Recruiting and managing building staff like the building manager and concierge.
- Overseeing day-to-day operations, including bylaw enforcement and common property management.
For after-hours building emergencies, contact your strata management’s after-hours line:
Phone:
604-684-4508 Email:
picassoconcierge@rservice.caFor more information on strata manager responsibilities, click here.
Building Manager
The building manager ensures smooth building operations by:
- Overseeing the maintenance of major systems and common areas.
- Managing services such as waste removal, security, and landscaping.
Concierge
The concierge is your main point of contact for day-to-day needs, including:
- Move-in and move-out coordination.
- Amenity room bookings.
- General building inquiries.
If you're unsure who to contact, start with the concierge. They are your first line of support, helping ensure a smooth and enjoyable living experience.
Phone:
604-837-3806Email:
picassoconcierge@rservice.caImportant Points of Contact for Homeowners & Residents
When reporting issues or seeking assistance, it’s essential for homeowners and residents to know where to direct their inquiries. Understanding the right point of contact ensures a quicker and more effective resolution to any concerns.
Ensuring a Well-Functioning Strata Community
Clearly understanding the roles and responsibilities within your strata community helps maintain a well-organized and efficient living environment. Knowing who to contact for specific concerns ensures timely issue resolution, effective communication, and a more seamless strata living experience.
Available Picasso Galleria features are
Key items are located at
South Tower
8611 Hazelbridge Way
Concierge G/F Lobby
Parcel Lockers
Mailboxes G/F Lobby
Grocery Pick-Up Room
North Tower
8671 Hazelbridge Way
Parcel Lockers
Mailboxes G/F Lobby
Garbage & Recycling Room (P1)
West Tower
3328 No.3 Road
Parcel Lockers
Mailboxes G/F Lobby
Your concierge is usually your most direct resource for handling any day-to-day inquiries or routine issues related to the property. This covers everything from garbage collection and recycling, hallways, elevators, parking, storage, strata fees, purchasing extra building fobs, and other common area related inquiries.
You can find most of this information in the Homeowner’s Manual. For any additional questions not covered in the manual, please reach out to our team at customercare.pgc@concordpacific.com . We recommend reaching out to your landlord before conducting any work in the suite.
New Home Warranty
- Your home comes with a 2-5-10 year New Home Warranty coverage
- You will receive a brochure from the warranty provider, Travelers New Home Warranty, outlining the coverage
- The warranty coverage begins on the initial Warranty Commencement Date of your suite
- A Warranty Commencement Date Certificate will be completed during the key handover
- Once your suite is registered, the Home Warranty Certificate outlining the expiry of the applicable warranty coverage will be sent to you by the third-party New Home Warranty Provider. Please take the time to review the expiry dates listed in this document.
2-5-10 Home Warranty Coverage
Warranty Period
Coverage
First 12 Months
- Coverage for any in-suite defects in materials and labor
First 24 Months
- Defects in materials, labor, and design supplied for:
- The electrical, plumbing, heating, ventilation, and air conditioning delivery and distribution systems
- The exterior cladding, caulking, windows and doors that may lead to detachment or material damage to the new home
5 Years: Building Envelope Warranty
- Covers defects in the building envelope of a new home
- Including a defect which permits unintended water penetration such that it causes, or is likely to cause, material damage to the new home
- The exterior cladding, caulking, windows and doors that may lead to detachment or material damage to the new home
10 Years: Structural Defects
- Any defect in materials and labour that results in the failure of a load bearing part of the new home
- Any defect which causes structural damage that materially and adversely affects the use of the new home for residential occupancy
In-suite service requests may be submitted through the Developers's Online Portal by the owner or authorized agent.
Developer's Warranty
Please note that certain items are not covered under the NEW home warranty.
A few examples of these exclusions include:
- Weathering, normal wear and tear, deterioration or deflection consistent with normal industry standards.
- Normal shrinkage of materials caused by drying after construction.
- Any damage to the extent that it is caused or made worse by an owner or Third Party.
- Failure of an owner to take timely action to prevent or minimize loss or damage, including the failure to give prompt notice to Travelers Insurance Company of Canada of a Defect or discovered loss or a potential Defect or loss.
- Accidental loss or damage from acts of nature including, but not limited to, fire, explosion, smoke, water escape, glass breakage, windstorm, hail, lightning, falling trees, aircraft, vehicles, flood, earthquake, avalanche, landslide, and changes in the level in the underground water table which are not reasonably foreseeable by the builder.
- Any defect in, or caused by, materials or work supplied by anyone other than the builder or its employees, agents, or sub-contractors.
- Changes, alterations, or additions made to the new home by anyone after initial occupancy, except those performed by the builder or its employees, agents, or sub-contractors under the construction contract or sales agreement, or as required by Travelers Insurance Company of Canada.
- Damage caused or made worse by the failure of an owner to take reasonable steps to mitigate any damage.
Table of Contents
Emergencies
For any life-threatening emergencies such as fire, medical emergencies, and security risks – please contact 911.
For Power Outages & Electrical Emergencies (BC Hydro)
Phone:
1-888-769-3766For Gas Leaks & Gas Door Emergencies
Phone:
1-800-663-9911Poison Control Center
Phone:
604-682-5050Phone:
604-682-2344Earthquake, Flood, Dangerous Goods Spills, Tsunami
Phone:
1-800-663-3456For in-suite emergencies such as pipe bursts, complete heating/cooling loss, gas leaks
Contact the above (if applicable) and then your Concierge for immediate support. If you cannot reach your concierge or if it’s during after-hours, emergencies should be reported to the Rancho 24 Hours Customer Line:
Phone:
604-684-4508Main Contact Information List
All general inquiries can be sent to our Customer Care team at:
Requests for purchasing any available parking spots and/or storage spaces can be sent to:
Strata & Building Management Contact Information
In-suite emergencies such as pipe bursts, complete heating/cooling loss, gas leaks – can be reported directly to your concierge for immediate support
Phone:
604-837-3806Email:
picassoconcierge@rservice.caIf you cannot reach your concierge or it’s after hours, please report building emergencies to the Rancho 24-Hour customer line at:
Phone:
604-684-4508Register for the Resident’s Portal from the Strata Management of the building:
Online Portal:
www.rservice.caAll General building inquiries, booking of amenities, purchase of extra fobs, and activating the intercom system can be done with your concierge.
Email:
picassoconcierge@rservice.caPhone:
604-837-3806Related topics
No items found.
