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The Park George Experience
You are just steps away from more opportunities to relax, break a sweat or entertain at the adjacent Park Avenue development, which shares its rich amenities with Park George. You’ll have the privilege of enjoying resort style amenities such as a tennis court, yoga pavilion, outdoor pool and large private cabanas. Jointly, The Circle at Park George and Park Avenue’s Club PA create 30,000 sq. ft. of lavish indoor amenities and 80,000 sq. ft. of skillfully landscaped outdoor features.
*Rendering is for illustrative purposes only and may not accurately represent the final product. The design, layout, and features shown are subject to change or modification without prior notice. Concord Pacific reserve the right to make alterations based on design updates, regulatory requirements, or other factors.
Available Park George features are
Key items are located at
Tower 1
13768 100th Avenue
Surrey, BC V3T 0V2
Surrey, BC V3T 0V2
Mailboxes G/F Lobby
Parcel Lockers
Garbage & Recycling Room (P1)
Tower 2
13778 100th Avenue
Surrey, BC V3T 0V2
Surrey, BC V3T 0V2
Concierge G/F Lobby
Mailboxes G/F Lobby
Parcel Lockers & Cold Food Storage
Table of Contents
Home Setup Checklist
To help you get ready for your move, here’s a checklist with some helpful recommendations:
Care and Maintenance
Best Practice
- Do read all operational manuals and guides, as well as your Homeowner's Manual
Avoid the Following
- Please don’t use abrasive materials on any surface in your home.
- Please don’t ignore dusty filters, overflowing condensate pans, and clogged drain lines as these may result in potential water leaks.
Additional Tips on Caring for Your Suite
Best Practices
- Opening windows and doors periodically.
- Turning on your kitchen hood fan while cooking.
- Cleaning your grease filters in the kitchen hood fan (we recommend once a month).
- Leaving your bathroom door open to circulate air flow.
Did you know? Your main bathroom exhaust fan is programmed to run 24/7 on low speed! Keep this fan in working order by periodically cleaning the exhaust fan grill.
Featured Videos
Best Practices
- Periodically check and tighten the kitchen faucet sprayer to avoid water leakage.
- Don’t tamper or hang anything on the sprinklers in your suite, as doing so can result in a major flood incident.
- Don’t leave water unattended, especially when doing water tests in the suite.
- Using High Efficiency Detergents for your laundry prevents water back-up from excessive suds.
Featured Videos
Best Practices
- Maintaining the in-suite fan coil unit is the responsibility of the homeowner.
- Filters should be changed at minimum twice a year. Your concierge and strata manager may have further information for you.
- Ensure proper settings are in place for your Smart Thermostat.
- Pairing your Smart Thermostat to the Smart Sensors will help you utilize all features of your Smart Thermostat for comfortable living. Please note – Internet and ecobee App are needed for this step!
Manual PDF Link
Smart Thermostat
Best Practices
- Overloading the dryer may cause damp clothing at the end of the drying cycle. Excessive overloading may also damage the machine.
- Clean the dryer’s inner lint filter between each load and empty the upper secondary lint trap once lint begins to accumulate.
Video Guide: Dryer Fan and Lint Traps
Best Practices
Do not cover, remove, or deactivate your smoke detectors.
- Your Smoke & Carbon Monoxide detectors are all hard wired with a battery backup.
- Beeping of your Smoke & Carbon Monoxide detectors may require you to change the batteries.
Manual PDF Link
Smoke/Carbon Detector Manual
Best Practices
- Do ensure that your fan coil is maintained properly through filter changes, drain line inspections, and emptying of the condensate pan.
Video Guide: Opening Your Fan Coil Access Panels
BC Hydro Services
In your new home at Picasso Galleria, the monthly strata fee includes gas for the range and the domestic hot water supply. The electricity of each suite is individually metered by BC Hydro. You can apply for a new account through the BC Hydro automated service line or online.
BC Hydro Automated Service Line
Phone:
604-224-9376BC Hydro Online Service
Website:
http://www.bchydro.com/moving
Novus Home Services
Most Concord communities are equipped with Novus Communications, offering hardwired fibre connections directly in Concord buildings. Novus provides the nation’s fastest internet, crystal-clear HDTV, and a value-packed home phone option.
To apply for Novus' Home Services
Phone:
604-707-6755(9AM-6PM, Monday - Friday)
Email:
sales@novusnow.caFor Customer Service / Technical Support:
Phone:
604-642-6688(7AM-1PM, 7 days a week including stat holidays)
Email:
sales@novusnow.ca
Understanding Strata Community
Living in a strata community means being part of a shared living environment where different roles and responsibilities help maintain and manage the property. Understanding these roles will help you navigate strata living with confidence.
Additional Staff Information
Being a good neighbour:
A thriving strata community starts with strong neighbourly connections. Respecting bylaws, participating in events, and embracing shared spaces helps create a welcoming and harmonious place to call home.
A thriving strata community starts with strong neighbourly connections. Respecting bylaws, participating in events, and embracing shared spaces helps create a welcoming and harmonious place to call home.
Standards & Warranty
Our warranty team is here to help you during your 2-5-10 home warranty period.
For more information, click here
Our warranty team is here to help you during your 2-5-10 home warranty period.
For more information, click here
Customer Care
Our Customer Care team can assist with in-suite items, home setup, and general inquiries. For questions about your home features (e.g., smart thermostats), we recommend reviewing your manuals and online resources before reaching out to our team.
Our Customer Care team can assist with in-suite items, home setup, and general inquiries. For questions about your home features (e.g., smart thermostats), we recommend reviewing your manuals and online resources before reaching out to our team.
Strata Corporation
The strata corporation is a self-governing entity made up of all the owners in the building, created under the Strata Property Act of British Columbia. Its responsibilities include:
- Managing common property and shared assets
- Enforcing bylaws and rules
- Hiring professionals for maintenance and operations
The strata corporation is overseen by the strata council, which is elected annually during the Annual General Meeting.
For more information about strata corporation responsibilities, click here
For more information about strata corporation responsibilities, click here
Strata Council
The strata council represents homeowners and serves as the managing body of the strata corporation. Its responsibilities include:
- Overseeing building operations and finances
- Coordinating with service providers
- Enforcing bylaws and addressing residents' concerns
Only homeowners are eligible to volunteer for the strata council, and members are elected at the Annual General Meeting.
To handle administrative and operational tasks, the council often hires a strata manager. For more information on strata council responsibilities, click here.
To handle administrative and operational tasks, the council often hires a strata manager. For more information on strata council responsibilities, click here.
Strata Manager
The strata manager is a licensed professional from a strata management company who supports the strata council by:
- Handling paperwork and administrative duties.
- Hiring and overseeing service providers for maintenance.
- Recruiting and managing building staff like the building manager and concierge.
- Overseeing day-to-day operations, including bylaw enforcement and common property management.
For after-hours building emergencies, contact your strata management’s after-hours line:
Phone:
604-684-4508For more information on strata manager responsibilities, click here.
Building Manager
The building manager ensures smooth building operations by:
- Overseeing the maintenance of major systems and common areas.
- Managing services such as waste removal, security, and landscaping.
Concierge
The concierge is your main point of contact for day-to-day needs, including:
- Move-in and move-out coordination.
- Amenity room bookings.
- General building inquiries.
If you're unsure who to contact, start with the concierge. They are your first line of support, helping ensure a smooth and enjoyable living experience.
Phone:
604-790-9283Important Points of Contact for Homeowners & Residents
When reporting issues or seeking assistance, it’s essential for homeowners and residents to know where to direct their inquiries. Understanding the right point of contact ensures a quicker and more effective resolution to any concerns.
Ensuring a Well-Functioning Strata Community
Clearly understanding the roles and responsibilities within your strata community helps maintain a well-organized and efficient living environment. Knowing who to contact for specific concerns ensures timely issue resolution, effective communication, and a more seamless strata living experience.
Table of Contents
Emergencies
For any life-threatening emergencies such as fire, medical emergencies, and security risks – please contact 911.
For Power Outages & Electrical Emergencies (BC Hydro)
Phone:
1-888-769-3766For Gas Leaks & Gas Door Emergencies (FortisBC)
Phone:
1-800-663-9911Poison Control Center
Phone:
604-682-5050Phone:
604-581-2211Earthquake, Flood, Dangerous Goods Spills, Tsunami
Phone:
1-800-663-3456For in-suite emergencies such as pipe bursts, complete heating/cooling loss, gas leaks
Contact the above (if applicable) and then your Concierge for immediate support. If you cannot reach your concierge or if it’s during after-hours, emergencies should be reported to the Rancho 24 Hours Customer Line:
Phone:
604-684-4508Main Contact Information List
All general inquiries can be sent to our Customer Care team at:
Requests for purchasing any available parking spots and/or storage spaces can be sent to:
Strata & Building Management Contact Information
In-suite emergencies such as pipe bursts, complete heating/cooling loss, gas leaks – can be reported directly to your concierge for immediate support
Phone:
604-790-9283If you cannot reach your concierge or it’s after hours, please report building emergencies to the Rancho 24-Hour customer line at:
Phone:
604-684-4508Register for the Resident’s Portal from the Strata Management of the building:
Online Portal:
www.rservice.caAll General building inquiries, booking of amenities, purchase of extra fobs, and activating the intercom system can be done with your concierge.
Phone:
604-790-9283Your concierge is usually your most direct resource for handling any day-to-day inquiries or routine issues related to the property. This covers everything from garbage collection and recycling, hallways, elevators, parking, storage, strata fees, purchasing extra building fobs, and other common area related inquiries.
You can find most of this information in the Homeowner’s Manual. For any additional questions not covered in the manual, please reach out to our team at customercare.pgc@concordpacific.com . We recommend reaching out to your landlord before conducting any work in the suite.
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